My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was new.
Information we provided
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
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A dealer and/or manufacturer can help with assembly or material defects and warranties
If you bought a brand-new vehicle with mechanical problems, talk to the dealer. The dealer may be able to help with some issues. If talking to the dealer does not work, contact the manufacturer. Manufacturer means the company that made your vehicle. They can help with assembly or material defects. They can also help with warranties, safety-related defects, or recalls.
The VSA helps with problems with licensed dealers and manufacturers. Currently though, most manufacturers are not licensed by the VSA.