My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was used.
Information we provided
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
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I have mechanical issues with my vehicle
Dealers must be sure vehicles meet legal standards at the time of sale. If you think the vehicle did not meet those standards, you may have to get an inspection. Inspections are done by designated facilities. Inspections cost money. If an inspection shows the vehicle did not meet legal standards at the time of the sale, the VSA can help.
Some mechanical problems may arise after the purchase of the vehicle. These problems are your responsibility, not the dealer’s. The VSA cannot help with these issues.