My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the way I was treated by a dealer or with the way they acted.
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Dealers must follow a legal Code of Conduct
Dealers must follow a legal code of conduct. This means they must behave in a certain way. Not everything they do is covered. For example, poor customer service is not against the code. If you are concerned that a dealer did not follow the code of conduct, contact the VSA.
The code of conduct says dealers will:
- Act with honesty and integrity.
- Document important verbal statements in a written agreement.
- Respond promptly and courteously to consumer inquiries.
- Keep your personal information safe.
The code of conduct says dealers will not:
- Discriminate against a person based on:
- race
- colour
- ancestry
- place of birth
- religious beliefs
- marital or family status
- physical or mental disability
- sex
- sexual orientation
- gender identity or expression, or
- age (if 19 years or older).
- Make false or misleading statements about amounts charged fora vehicle lease or sale
- Intimidate a consumer