My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- My issue is about a deposit.
- My deposit was not credited to the price of the vehicle.
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There are rules about getting your deposit back
In law, a deposit shows that you intend to go ahead with the vehicle purchase or lease. If you decide not to buy or lease the vehicle, you may lose the deposit. There are different rules about a deposit being returned for purchases and leases. When you place a deposit, it must show up in the paperwork. For more information about deposits, see this Deposit Fact Sheet.
If you do go ahead with the purchase or lease, one of two things should happen:
1) You should receive a credit for the deposit, or
2) You should receive a refund of the deposit.
If the deposit is not refunded by the dealer, then the deposit amount should be applied to the sale or lease. This should be stated in the purchase or lease agreement.