My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- It is about my personal information. Examples include what the dealer did with it or what happened to it later.
- The dealer shared my personal information with another business/dealer or failed to secure it properly.
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Rules for companies to collect, use, and store personal information
BC law says how companies can collect, use, and store personal information. Personal information is information that can be used to identify you, either directly or in combination, such as:
- Your name
- Your picture
- Your street address
- Your driver’s license number
- Your phone number
You have the right to know how and why your personal information is being used by an organization or a public body. Organization includes dealers. Public body includes the VSA. The general rule is that personal information must only be used for the same purpose for which it was collected. For example, a dealer may collect your drivers’ license for a test drive. The dealer cannot keep your license to contact you later for marketing purposes.
There are resources to help with privacy issues related to your personal information. One is the BC Office of the Information and Privacy Commissioner. This office can receive complaints, investigate, and make decisions about the use of your personal information. This use may be by a dealer, the VSA, or a lender.