My Self-Help

Resolution Starts Here

My Self-Help

Resolution Starts Here

Overview

  • If you purchased or leased a vehicle from a licensed dealer in BC, and have questions or issues, My Self-Help is the best place to start.
  • My Self-Help can help you to learn more and understand your legal rights. It can also help you understand the responsibilities of dealers.
  • My Self-Help is free and anonymous. To begin, click the Start button below.
Start My Self-Help
thumbnail

How My Self-Help Works

1
STEP
card-checklist
Answer Simple Questions
2
STEP
card-list
Receive information and options for your issue
3
STEP
Group 3622
Take action best suited for your issue

Covered Issues

My self-help provides information about these issues:

Issues with the condition, performance or features of the vehicle that you purchased or leased from a dealer.

My self-help provides information about these issues:

Issues with payments and refunds of deposits for vehicles.

My self-help provides information about these issues:

Issues with returning a purchased or leased vehicle. 

My self-help provides information about these issues:

Issues with how a dealer handled your personal information, including sharing it with others.

My self-help provides information about these issues:

Issues with vehicle price, fees, trade-in value, lease, financing, liens.

My self-help provides information about these issues:

Issues with a vehicle manufacturer and extended warranties, or an insurance product.

My self-help provides information about these issues:

Issues with customer service your received from a dealer. 

My self-help provides information about these issues:

Issues with leaving your vehicle with a dealer to sell and pay you after it is sold.

My self-help provides information about these issues:

Issues that are not addressed by this My Self-Help guide.

person-circle

My Self-Help had all information I needed. I felt totally guided on how to proceed. I felt confident, knowing what to expect.

person-circle

I really enjoyed using My Self-Help, everything was so clear and easy to navigate, even up to the smallest details.

person-circle

I was able to find information related to my vehicle issue. My Self-Help gave me a thorough look into the various resolution options to overcome my issue.

Back to top

BACK TO TOP