My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with how I paid for the vehicle or how much I paid for the vehicle.
- I have a financing issue.
- I had an unpaid lien on my trade-in.
- Yes, the purchase agreement shows the lien would be paid out.
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A dealer must honour the lien pay out terms in the agreement.
Your purchase agreement states that the lien on the trade in will be paid and discharged. This agreement is a binding document. The dealer must honour promises made in the agreement. If the lien is not paid and discharged:
- Contact the dealer. Ask if they paid the lender to discharge the lien. It can take 45 days for the discharge to occur.
- If the dealer has paid the lender, contact the lender. Ask if they discharged the lien. It can take 45 days for the discharge to occur.
- Contact the The British Columbia Personal Property Security Registry for information on the lien.