My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with how I paid for the vehicle or how much I paid for the vehicle.
- I have a lease issue.
- The dealer submitted inaccurate documentation to the lender.
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Financing terms
The written sales agreement should show the same financing terms stated by the dealer. If not, it may be a misunderstanding or a misrepresentation. For a misunderstanding, speak to the dealer about a correction. You may also speak to the lender for a correction.
If the dealer gave a lender inaccurate information and you were aware (signed off), then the VSA cannot help. If you have concerns about the conduct of the dealer in providing this information to the lender, you can report it to the VSA.
If you were not aware of the inaccurate information given to the lender (did not sign off), the VSA may be able to help. You may get compensated if you can show a proven loss.