My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with my warranty problem or insurance policy sold by the dealer.
- It is a manufacturer's warranty.
- No, the dealer did not tell me the correct terms of the manufacturer's warranty.
Supporting Information
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Where can I get other help?
If the VSA cannot help you, there are other places you may get information or help. These places, and the type of services they provide, are as follows:
Better Business Bureau (BBB)
Consumer tips, alerts, and guides and a directory of accredited businesses and charities. 604-682-2711 (lower mainland) 1-888-803-1222 (toll free) : www.bbb.org/all/consumer-resources
Canadian Consumer Association
Information about consumer issues and options for solving problems, including a step-by-step guide to filing a complaint.: http://www.consumer.ca/
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
Information about new vehicle defects and warranties vehicles. CAMVAP also provides arbitration services for disputes. 1-800-207-0685 : http://www.camvap.ca
Civil Resolution Tribunal (CRT)
Legal information, self-help tools, and a formal claim process.: https://civilresolutionbc.ca/
Consumer Protection BC
Information about consumer rights and a formal complaint process.
1-888-564-9963: www.consumerprotectionbc.ca
Mediate BC
Mediation information and services and a directory of available mediators.: https://www.mediatebc.com/
Office of the Information and Privacy Commissioner for B.C. (OIPC)
Information about privacy rights and a formal complaint process.: https://www.oipc.bc.ca/
Office of the Ombudsperson
Information about rights and responsibilities in dealing with public authorities and a formal complaint process. 1-800-567-3247: https://bcombudsperson.ca/
The VSA cannot give legal advice related to your vehicle purchase or lease. Legal advice means how the law applies to your specific issue. In BC, only lawyers can provide legal advice. There are places that can help you contact a lawyer. See the list below.
The VSA only gives legal information. Legal information means what the law says, not how it applies to your specific situation. There are also other places where you can find legal information. These places are also listed below.
Legal Advice
Lawyer Referral
Free advice from a lawyer-up to a half hour.
604-687-3221 (lower mainland) 1-800-663-1919 (toll free).
Access Pro Bono
Free legal clinics for people who cannot afford a lawyer.
604-878-7400 (lower mainland) 1-877-762-6664 (toll free): www.accessprobono.ca
UBC Law Students' Legal Advice Program
Advice from UBC law students supervised by a lawyer
604-822-5791: http://www.lslap.bc.ca
The Law Centre
Legal advice for low-income people in the Greater Victoria area.
250-385-1221: www.thelawcentre.ca
Legal Information
Dial-a-Law
Free information about law subjects in English, Chinese, and Punjabi. 604-687-4680 (lower mainland) 1-800-565-5297 (toll free): https://dialalaw.peopleslawschool.ca/
Clicklaw
Legal information and options for solving legal problems: www.clicklaw.bc.ca