My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was new.
- My issue is with the manufacturer.
- My issue is with my new vehicle warranty or an assembly defect.
Information we provided
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
- A dealer and/or manufacturer can help with assembly or material defects and warranties
- Options for dealing with new vehicle issues
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How do I contact CAMVAP?
CAMVAP stands for Canadian Motor Vehicle Arbitration Plan. CAMVAP helps people who have issues with new vehicles. CAMVAP deals with disputes about new vehicle defects and warranties. “New vehicles” are no more than four years old and have less than 160,000 kms.
CAMVAP helps resolve new vehicle disputes through arbitration. Arbitration is a legal process, like a court. Both sides present information and a neutral decision maker decides the case (a “ruling”).
Find out if the manufacturer of your vehicle participates in CAMVAP by clicking here.
For more information regarding the CAMVAP process, click here.