My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was new.
- My issue is with the manufacturer.
- My issue is a safety-related defect or recall.
Information we provided
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
- A dealer and/or manufacturer can help with assembly or material defects and warranties
- Help with safety-related defects
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Help with safety-related defects
There are things you can do about safety-related defects.
The first is to try resolve the dispute directly with the manufacturer.
If this does not work, you can contact Transport Canada. The Defect Investigations and Recalls Division of Transport Canada takes safety-related complaints. Manufacturers may be required to issue recalls of all vehicles affected.