My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was new.
- My issue is with the manufacturer.
- My issue is a safety-related defect or recall.
Information we provided
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
- A dealer and/or manufacturer can help with assembly or material defects and warranties
- Help with safety-related defects
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How do I contact the Transport Canada?
Transport Canada assists with disputes about safety-related defects and recalls. A safety-related defect is a problem that affects the safe operation of the vehicle. There can be a problem at the design, manufacturing, or assembly stage of motor vehicle production.
If you cannot resolve this type of dispute on your own, contact Transport Canada.
Transport Canada takes complaints and investigates. When required, manufacturers issue recalls of all vehicles affected.
To report a recall or defect click here.