My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was new.
- My issue is with the dealer.
Supporting Information
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
- A dealer and/or manufacturer can help with assembly or material defects and warranties
- I wanted changes to my vehicle
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I want to use some My Self-Help tools to deal with my issue on my own
Helpful Tip
If you need help with communicating your issue to the dealer, please use these templates – an email or a form. The templates will help you structure your message. You can add the details that are important for resolution of your dispute.
Use this link if you need to find dealer contact information.
Email template
Click to receive an email template
Download Fillable Word Doc
Click to download a fillable form (.doc)
1step
Step 1: Be Prepared.
Collect all the facts including documents. Make copies of everything and keep the originals. Examples: receipts, contracts, agreements, emails, and notes you made.
2step
Step 2: Communicate with the right person.
This may be customer service, a manager, or the owner. To help guide the conversation and connect you with the right person to help with your issue, we recommend using our templates. You may reach out on your own if you prefer.
3step
Step 3: State your case.
Clearly explain your issue. Examples: copies of your documents, legal information.
4step
Step 4: Propose a solution.
Suggest a solution that you think is fair. Examples are of responding to received solutions.
5step
Step 5: Get help.
If no solution is reached, seek help. See helpful tips below.
Helpful Tips:
- When talking about your complaint, remain calm and professional. Do not let anger and emotions get involved. Maintain a positive relationship with everyone.
- Take time to consider all possible solutions. Do not jump to conclusions right away. Be realistic about likely outcomes.
- Write everything down. Make notes of your conversations including names, dates, and times. Keep any documents you received.