My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was new.
- My issue is with the dealer.
Supporting Information
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
- A dealer and/or manufacturer can help with assembly or material defects and warranties
- I wanted changes to my vehicle
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I want to file a formal complaint with the VSA.
Please visit the VSA website for information on how to make a formal complaint to the VSA.
The VSA has resources to help with filing your complaint. One is a Fact Sheet called Consumer Complaints about Motor Dealers and Broker Agents. This Fact Sheet provides information on what to expect after you make a complaint. It also has answers to frequently asked questions about the complaint process.
One your complaint is received, the VSA will review your complaint and decide what happens next. If the VSA has the legal powers to act on your complaint, the VSA will:
- Facilitate dispute resolution between you and the dealer.
- Send a copy of your complaint to the dealer for a response and share the dealer’s response with you.
- If required, the VSA will investigate your complaint. In rare cases, complaint investigation may result in referring a complaint to a hearing by the Registrar of Motor Dealers.
Throughout the entire process, the VSA will keep you informed about the status of your complaint. The VSA will inform you about your complaint outcome in writing.
Please note that the VSA is not a court and can only assist you with certain concerns. Some matters may need the assistance of the courts.
For questions about whether the VSA can help, contact VSA Consumer Services.