My Self-Help

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My Self-Help

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Information you provided

  • Yes, my dealer is listed in the VSA Online Search
  • Yes, the licence status is Issued.
  • Yes. The vehicle list says the VSA can help
  • Yes. My vehicle is used most of the time for personal, family, or household use.
  • Yes, it happened, or I became aware of it, less than 2 years ago.
  • I have an issue with the vehicle that I purchased or leased from a dealer.
  • The dealer did not tell me something about the vehicle's history. Examples include its previous use, accidents, damage, and repairs.

Supporting Information

  • The VSA helps with issues with licensed dealers, not private sellers
  • Vehicle types the VSA can help with
  • What does personal vehicle use mean?
  • How long do I have to make a legal claim for my issue?
  • A dealer must not tell you things about the condition of the vehicle that are not true
glossary

Dealers must tell you important things about a vehicle

BC law says that before you buy, you have the right to know important things about a vehicle.

The law requires a dealer to take reasonable steps to learn about the history of a vehicle and about its condition.

The dealer must tell you about any important information they discover about the vehicle before you buy it.  This information can warn you about the possibility of hidden damage. This damage could affect the value of the vehicle. Important information must be shown on the sales agreement and the transfer document.

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