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My Self-Help

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Information you provided

Yes, my dealer is listed in the VSA Online Search
Yes, the licence status is Issued.
Yes. The vehicle list says the VSA can help
Yes. My vehicle is used most of the time for personal, family, or household use.
Yes, it happened, or I became aware of it, less than 2 years ago.
I have an issue with the vehicle that I purchased or leased from a dealer.
There is a mechanical issue with my vehicle.
The vehicle was new.
My issue is with the dealer.

Supporting Information

The VSA helps with issues with licensed dealers, not private sellers
Vehicle types the VSA can help with
What does personal vehicle use mean?
How long do I have to make a legal claim for my issue?
A dealer must not tell you things about the condition of the vehicle that are not true
Dealers must tell you important things about a vehicle

glossary

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Save your progress. Email your progress to have a record and be able to return to this page.

Save your progress

Information you provided

Yes, my dealer is listed in the VSA Online Search
Yes, the licence status is Issued.
Yes. The vehicle list says the VSA can help
Yes. My vehicle is used most of the time for personal, family, or household use.
Yes, it happened, or I became aware of it, less than 2 years ago.
I have an issue with the vehicle that I purchased or leased from a dealer.
There is a mechanical issue with my vehicle.
The vehicle was new.
My issue is with the dealer.

Supporting Information

The VSA helps with issues with licensed dealers, not private sellers
Vehicle types the VSA can help with
What does personal vehicle use mean?
How long do I have to make a legal claim for my issue?
A dealer must not tell you things about the condition of the vehicle that are not true
Dealers must tell you important things about a vehicle

glossary

Regular Hours of Operation

Monday to Friday: 8:30 a.m. to 5:00 p.m.
Closed all BC statutory holidays, plus
Easter Monday and Boxing Day

Phone: 604-575-7255 or toll free
1-877-294-9889
Email: consumer.services@mvsabc.com

Thank you for answering questions about your issue.

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Thank you for answering questions about your issue.

Based on your answers, you have several options for resolving your issue.

Please select from the options below.
We encourage you to start with Option 1.

Option 1: I want to contact the dealer on my own

Contacting the dealer on your own may be a good opportunity to resolve your issue.

Option 2: I want to use the VSA's Online Dispute Resolution platform to deal with my issue.

Using the VSA's Online Dispute Resolution platform may be a good opportunity to resolve your issue. After you register in the platform and describe your issue, the platform will invite the dealer to negotiate a solution for your issue online.

Option 3: I want to file a formal complaint with the VSA.

Making a formal complaint to the VSA may be a good opportunity for resolving certain issues. You will need to file a Complaint Form. The VSA will review your form and will inform you of next steps. There are issues with which the VSA cannot help.

Option 4: I want to find other help

Speaking to another consumer organizations or to a lawyer may be a good opportunity for your issue.

Option 5: I do not want to take any further action.

You may already have an answer for your issue, or do not want to take action at this time.

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