My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- My issue is about a deposit.
- I put a deposit on a vehicle but the dealer sold the vehicle to someone else and returned my deposit.
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There are rules about getting your deposit back
In law, a deposit shows that you intend to go ahead with the vehicle purchase. If you decide not to buy the vehicle, you risk losing the deposit. There are different rules about deposit return for purchases, leases, and distance sales. For more information about deposits, see this Deposit Fact Sheet.
If you agreed in writing to pay a deposit, check the terms of the written agreement. Non-refundable means there is no refund of your deposit. A dealer can keep a non-refundable deposit if you decide not to buy the vehicle.
If you are not able to purchase the vehicle because the dealer cannot deliver on its promise(s), the dealer must return the deposit. For example, the dealer must return the deposit if it cannot provide the promised:
- Vehicle
- Price
- Financing
- Other terms agreed on