My Self-Help

Resolution Starts Here

My Self-Help

Resolution Starts Here

Overview

  • If you purchased or leased a vehicle from a licensed dealer in BC, and have questions or issues, My Self-Help is the best place to start.
  • My Self-Help can help you to learn more and understand your legal rights. It can also help you understand the responsibilities of dealers.
  • My Self-Help is free and anonymous. To begin, click the Start button below.
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How My Self-Help Works

1
STEP
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Answer Simple Questions
2
STEP
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Receive information and options for your issue
3
STEP
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Take action best suited for your issue
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My Self Help User

My Self-Help had all information I needed. I felt totally guided on how to proceed. I felt confident, knowing what to expect.

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My Self Help User

I really enjoyed using My Self-Help, everything was so clear and easy to navigate, even up to the smallest details.

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My Self Help User

I was able to find information related to my vehicle issue. My Self-Help gave me a thorough look into the various resolution options to overcome my issue.

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Covered Issues

My self-help provides information about these issues:
Group 3641 A problem with the vehicle

Issues with the condition, performance or features of the vehicle that you purchased or leased from a dealer.

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My self-help provides information about these issues:
Group 3640_1 Vehicle deposit

Issues with payments and refunds of deposits for vehicles.

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My self-help provides information about these issues:
arrow-change Changing your mind about a purchase of lease

Issues with returning a purchased or leased vehicle. 

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My self-help provides information about these issues:
id-card Use of your personal information

Issues with how a dealer handled your personal information, including sharing it with others.

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My self-help provides information about these issues:
Group 3639 Financing issues or questions about how you paid for the vehicle

Issues with vehicle price, fees, trade-in value, lease, financing, liens.

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My self-help provides information about these issues:
security Warranty issues

Issues with a vehicle manufacturer and extended warranties, or an insurance product.

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My self-help provides information about these issues:
ios-people How you were treated

Issues with customer service your received from a dealer. 

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My self-help provides information about these issues:
Group 3638_1 Vehicle consignment

Issues with leaving your vehicle with a dealer to sell and pay you after it is sold.

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My self-help provides information about these issues:
Other issues around your purchase or lease of a vehicle Other issues around your purchase or lease of a vehicle

Issues that are not addressed by this My Self-Help guide.

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