My Self-Help

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My Self-Help

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Save your progress. Email your progress to have a record and be able to return to this page.

Information you provided

  • Yes, my dealer is listed in the VSA Online Search
  • Yes, the licence status is Issued.
  • Yes. The vehicle list says the VSA can help
  • Yes. My vehicle is used most of the time for personal, family, or household use.
  • Yes, it happened, or I became aware of it, less than 2 years ago.
  • My issue is about a deposit.
  • I put a deposit on a vehicle but did not buy it. The dealer will not give the deposit back.
  • It was me who did not go through with the sale.
  • My financing fell through or was not acceptable to me. 

Information We Provided

  • The VSA helps with issues with licensed dealers, not private sellers
  • Vehicle types the VSA can help with
  • What does personal vehicle use mean?
  • How long do I have to make a legal claim for my issue?
  • Deposits
  • There are rules about getting your deposit back
glossary
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I want to use some My Self-Help tools to deal with my issue on my own

Helpful Tip

Helpful Tip

If you need help with communicating your issue to the dealer, please use these templates – an email or a form. The templates will help you structure your message. You can add the details that are important for resolution of your dispute.

Use this link if you need to find dealer contact information.

1step
Step 1: Be Prepared.
Collect all the facts including documents. Make copies of everything and keep the originals. Examples: receipts, contracts, agreements, emails, and notes you made
2step
Step 2: Speak to the right person.
Contact the business. Examples: customer service or someone with authority such as a manager or owner
3step
Step 3: State your case.
Clearly explain your problem. Examples: copies of your documents, legal information.
4step
Step 4: Propose a solution.
Suggest a solution that you think is fair. Examples: do not dismiss other solutions, if offered (come back the next day if needed).
5step
Step 5: Get help.
If no solution is reached, seek help. See helpful tips below.

Helpful Tips:

  • When talking about your complaint, remain calm and professional. Do not let anger and emotions get involved. Maintain a positive relationship with everyone.
  • Take time to consider all possible solutions. Do not jump to conclusions right away. Be realistic about likely outcomes.
  • Write everything down. Make notes of your conversations. Include the names of the people you spoke with and the dates and times of the meetings or conversations. Keep any documents you received.
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